Project Description
It is a permanent bridge between the Center for Logistics Studies and Research and you, the support unit. We strive to assist you in advancing your organization’s processes with the long and successful experience we have from a variety of businesses and to provide you with the conditions for full use of IPCMMS software.
After the implementation, deployment and training of software and in order to update and develop them, as well as monitor the performance of users and maintain proper conditions, software support operations in the following forms are on the agenda of the Center for Logistics Studies and Research:
»Resolve users’ ambiguity in the following ways:
Sending experts in person at the employer
»Call Center
Online Chat
Possibility of communication through the intranet of the Ministry of Oil and the Internet
»Providing user retraining services
»Provide periodic visits
»Provide updated versions of the software along with informing the history of its changes
»Receive users’ point of view and use it to improve software performance
»Providing consulting services tailored to the type of business
»Providing consulting services to increase database security and infrastructure
»Providing consulting services in the field of integration and interaction with other systems in the organization